[su_spoiler title=”Must I have an account to shop?” style=”fancy”] Yes. Your account makes it much easier for you to shop and pay for your order. It also saves you time each time you shop with us. [/su_spoiler]

[su_spoiler title=”How do I know my order has been confirmed” style=”fancy”] When you place an order, you receive a confirmation invoice which contains details of your order. [/su_spoiler]

[su_spoiler title=”Is it possible to order a product that is ‘out of stock’?” style=”fancy”] No, a product out of stock is no longer available. [/su_spoiler]

[su_spoiler title=”Is it safe to shop online?” style=”fancy”]It is very safe to shop with us. At Retail Therapy Online, we ensure safe transactions as your happiness is our objective. [/su_spoiler]

[su_spoiler title=”What are the different payment options I have for purchasing online?” style=”fancy”] a. Pay online using your MasterCard or visa.
b. Cash on delivery.
c. Direct payment into our account or cash transfer.
d. Swipe card on delivery. [/su_spoiler]

[su_spoiler title=”How much will delivery cost me? Is it free?” style=”fancy”]Our delivery rate is ₦500, However, delivery is free for orders above ₦5,000. All other orders will be based on the weight of the item(s) been delivered. Check ‘Delivery’ for rates.[/su_spoiler]

[su_spoiler title=”How will my order get delivered to me?” style=”fancy”] Your order will be sent through a courier. [/su_spoiler]

[su_spoiler title=”How long does it take to get my order?” style=”fancy”] For orders placed before 12 noon, delivery will be made the next (working) day. All other orders after 12 noon will be delivered two days after. [/su_spoiler]

[su_spoiler title=”Where do you deliver to?” style=”fancy”] We deliver anywhere within Lagos with an ambition to spread Nationwide. [/su_spoiler]

[su_spoiler title=”How can I return my order or part of my order?” style=”fancy”] a. On delivery: That is, you fill a return form which the dispatcher will make available and give the item(s) back to the dispatcher immediately.
b. Items can also be returned by you, however this must be within three (3) days upon delivery.
c. You can also arrange for us to come pick up the item(s) at a fee within three day upon delivery. [/su_spoiler]

[su_spoiler title=”How much will it cost me to return my order?” style=”fancy”] If you return your order immediately with the dispatcher or return the order to our office, this would not cost anything. However, if you want us to come pick up the order, it would cost an additional fee of ₦200.00. [/su_spoiler]

[su_spoiler title=”Can I select someone to receive my order for me if I’m not going to be available when the courier service delivers to me?” style=”fancy”]Yes you can, but we would need to be informed with details of the person to pick the order on your behalf. Also, there is an option to ship to a different address and another option where you can select a delivery date. [/su_spoiler]

[su_spoiler title=”What happens if there is nobody to receive my order when the courier delivers to me?” style=”fancy”] Your order will be returned to our office and may attract additional cost for delivery. [/su_spoiler]

[su_spoiler title=”How do I cancel an order?” style=”fancy”]Contact our customer care personnel to cancel your order or you can cancel it when the customer care person calls you to confirm your order.[/su_spoiler]

[su_spoiler title=”If I happen to find my order has been opened or tampered with, what should I do?” style=”fancy”]
Contact our customer service number and relay your complaints. Also, check the order to see if it is still intact.[/su_spoiler]

[su_spoiler title=” How can I track the delivery of my order?” style=”fancy”]You can track your delivery using your tracking number.[/su_spoiler]

[su_spoiler title=”If I return an order, how long will my refund take?” style=”fancy”] Usually, your return is stored as credit for the next time you wish to place an order with us.[/su_spoiler] [/su_accordion]